FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL
What parts of the machine are customizable?
The stand and machine are fully customizable to suit your brand's unique style. Simply contact us to discuss your preferences, and we will fulfill your customization requests at no charge or for a minimal fee, depending on the complexity.
What is the capacity of the machine?
5 Scents/ 100ml each
How many sprays are there in a 100ml bottle?
A 100ml bottle of perfume can be sprayed about 700-900 times.
What if I experience any Issues with the machine or software?
If you experience any issues with your machine, please be assured that a 1-year warranty is in place for serious concerns. For any technical support needs, simply reach out to us, and we will promptly connect you with a professional technician to assist you online.
Are the machines difficult to maintain?
Not at all! Our machines are designed for simplicity. With features like fault monitoring and live stock management through our backend software, maintaining the machines is a breeze.
How do I monitor my vending machine’s performance?
Our vending machines come equipped with advanced backend software, allowing you to track performance in real time from anywhere in the world. Monitor sales analytics, stock levels, machine status, and even ads management, all from an easy-to-use dashboard. This powerful tool ensures you’re always in control and maximizing your profits effortlessly.
Do you offer flexible installment payment options?
Yes, we do! We’ve partnered with trusted payment providers like PayPal and Klarna, which offer flexible installment payment options. This allows you to spread the cost over time, making it easier to invest in your vending machine with minimal upfront commitment.
How much space do I need for the machine?
The Cartisse Compact requires minimal space, making it perfect for wall-mounted or small spaces. The Cartisse Plus with a stand takes up slightly more room but offers additional advertising opportunities with its built-in display.
Where are the best locations for optimal returns on my vending machine?
The best places to position your vending machine for maximum returns are high-traffic areas such as bars, night clubs, cinemas, restaurants, shopping malls, gyms, airports, and universities. These locations attract a steady stream of potential customers, ensuring greater visibility and increased sales opportunities.
Are there discounts for bulk purchases?
Yes! We’re happy to offer attractive discounts for bulk orders. Reach out to us, and our team will provide you with a customized quote to suit your needs. We’re here to help you make the most of your investment!
MACHINE DETAILS & FEATURES
Can the machine offer different spray options, such as spraying twice?
Yes, if the customer wants to purchase multiple sprays, they can add the number of times on the purchase page.
What should I know about the glass display and how the perfume is stored and dispensed?
The secure glass display showcases the perfume options, but rest assured, any potential damage is mitigated by our design. The actual perfume is housed in secure, tamper-proof containers located below the display, from which it will be sprayed.
What does the backend system do?
Our advanced backend system offers a range of powerful features to ensure seamless operation:
- Machine & Product Dashboard: View all relevant machine data at a glance.
- Advanced Sales Analytics: Track sales performance and trends in real time.
- Fault Detection & Alerts: Get notified instantly of any issues for quick resolutions.
- Real-Time Stock Monitoring: Stay on top of your stock levels to prevent running out.
- Remote Machine Control: Manage and adjust your machine settings remotely.
- Ad Campaign Management: Easily control and update advertising content across your machines.
Can I manage multiple vending machines from one account?
Yes, our backend software allows you to control, monitor, and manage multiple machines from a single platform, whether they're in one location or spread across regions.
Which payment methods does the machine accept?
This will be dependent upon which option you choose when checking out. We offer cash + contactless or coin + contactless.
We operate with Nayax, a leading contactless card reader in the industry, supporting swipe, EMV, and contactless credit and debit cards, prepaid cards, and mobile wallet payments like Apple Pay and Samsung Pay.
Will the machine support my language and currency?
Our Intelligent systems are designed to support any currency and adaptable to any language, ensuring a seamless experience for users worldwide.
Can I display ads from other companies on the machine?
Absolutely! The built-in screen on our vending machines can be used to display ads, videos, or images from other companies. This opens up an additional revenue stream—you can charge businesses to advertise their products or services directly on your machine. With our backend software, you can easily manage and update these ads remotely, giving you full control and flexibility.
How long does the machine last?
Our machines are built to last! With proper care, they have a minimum lifespan of 10 years and often exceed 20 years.
Do you offer a warranty and support?
Absolutely! We provide a 1-year guarantee on all our machines, ensuring peace of mind with free part replacements within that year. Plus, we offer lifetime online technical support, so you’ll always have expert assistance when you need it. Your investment is safe with us!
CONTACT
How can I contact the customer service?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: support@cartisse.com or click here
What is the response time of the customer service?
We always aim to answer every question within 24 hours.